Arbitration Board

Arbitration Board

The New Motor Vehicle Arbitration Board consists of five (5) members and three (3) alternates representing the following groups:

• Consumers (4 consumer representatives).
• Dealers (2).
• Mechanics (2).

The Arbitration Board conducts hearings after the owner or lessee of the problem vehicle has documented one of the following:

• At least three unsuccessful warranted repair attempts to correct a defect or nonconformity.
• Thirty (30) or more business days out-of-service during the warranty period for warranted problems.
• The alleged defect(s) or condition(s) must not be the result of abuse, neglect, unauthorized modifications, or alterations by the customer.