Arbitration Law

What is the New Hampshire New Motor Vehicle Arbitration Law?

The New Hampshire New Motor Vehicle Arbitration program (RSA 357-D) is commonly referred to as the New Hampshire "Lemon Law." The purpose of the law is to provide a consumer with an efficient and informal process with which to resolve new motor vehicle warranty problems. The New Motor Vehicle Arbitration Board (MVAB) is administratively attached to the DMV and consists of consumer representatives, a new car dealer, and an automotive expert. The jurisdiction of the MVAB is to determine whether a new motor vehicle or off-highway recreational vehicle (OHRV), motorcycle or snowmobile has a defect that substantially impairs its use, market value, or safety.

What vehicles are covered under the Lemon Law?

Passenger vehicles, motorcycles, off-highway recreational vehicles or light trucks with a gross vehicle weight (GVW) of 11,000 pounds or less which are purchased or leased (at least two years) in New Hampshire are eligible. Mopeds, tractors, government vehicles and vehicles with a GVW in excess of 11,000 pounds are not eligible.

What are the requirements to file a complaint under the Lemon Law?

The vehicle must have been subject to at least 3 repair attempts by the manufacturer, its agent or authorized dealer, for the same defect, nonconformity or condition within the express warranty term, and the same nonconformity continues to exist; OR
The vehicle must have been out of service for repair of one or more non conformities, defects or conditions for a cumulative total of 30 or more business days during the term of the express warranty. Documentation, such as invoices or repair orders, must be provided to verify the claim.
Any leasing or financing payments on the vehicle must not have been discontinued.
If the manufacturer's dispute settlement program has been selected, a complaint cannot be filed under the New Hampshire "Lemon Law" program. (RSA 357-D:4,I)